Engagement Spotlight: Business Process Mapping

A large utility sought to improve visiblity of and tactical responses to Storm Outages, an endeavor involving a portfolio of high-value applications and operational components that lacked clear alignment to the business services they support. The client leveraged Windval’s deep industry experience and technology leadership across infrastructure, applications, and operations teams to document and map the portfolio to key business processes and associated IT systems to serve an application dashboard that displays key indicators for all stages of Storm Outages. The resulting business process mapping exercise addressed data accuracy, application owner needs, and operational needs to improve how the client triages issues and directs actions across operations teams in Storm Outage situations.